Support

Last updated: October 19, 2026

Need help with Kemet? Email soporte@condato.es and we’ll get back to you as soon as possible.

How it works

Start dragging a file (from Finder, the desktop or any app) and, without letting go, tap a key: ⇧ to convert, ⌘ for tools or ⌃ for file actions. A wheel appears: drop the file on the option you want. You can change the keys in Settings.

The wheel doesn’t appear

Make sure Kemet is running (menu bar icon) and isn’t paused. Tap the key after you start dragging, while still holding the mouse button. If another app intercepts that key, change it in Settings.

Where are files saved?

Next to the original by default. The first time, macOS asks you to allow your Home folder; otherwise results go to Downloads. Change this in Settings → Files.

Free uses and Kemet Pro

Kemet includes 20 free uses of conversions and tools; file actions are always free. Kemet Pro is a one-time €4.99 purchase that unlocks everything forever. On a new Mac, use “Restore Purchase” in Kemet → Kemet Pro…

Refunds

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

Requirements

A Mac with Apple silicon (M1 or later) running macOS 14 Sonoma or later.